We at Accent understand that the number of mis-paid dollars that we identify on behalf of our clients is insignificant if those same dollars are not truly overpaid.

Thus, Accent believes that quality and customer service is an integral component of our overall structure. We have defined and documented a quality plan that complements our clients and the structure they wish to utilize internally.

We believe that this plan ensures the services we are providing are in line with our clients’ expectations. This plan describes how we manage the operation to assure that we meet or exceed the agreed upon quality and customer service standards and performance levels as they relate to the services offered.

We perform routine quality audits to verify compliance. Our quality assurance auditing takes place for our recovery, investigative, identification and administrative departments to ensure client satisfaction. The goal of the department is to ensure productivity and quality levels within each department remains at an exceptionally high level. Monthly auditing takes place for each individual, based on the criteria set forth in our established quality assurance scorecards.

This information is used to identify trends and provides the basis for process improvement. The results are also used to assess performance and to focus additional training for the department. Ultimately we believe that customer satisfaction is demonstrated by the lack of member complaints and QA scores reflecting 98%-99% accuracy.

For more information regarding Accent please contact Colin at 1-800-747-7243.