If you’re an insured… 

Accent works for health insurance companies to help control their costs. We recover overpayments that may be made during the claims payment process, or we identify other sources of coverage that may be primary to the claim outside of your health insurer. The work that we do helps control healthcare costs so that your healthcare premiums remain affordable.

There could be several reasons that you’ve received a letter from Accent.

Overpayment Recovery

We may be attempting to recover an overpayment from you; a mistake may have occurred in the claims paying process which resulted in excess money paid on the claim.  If you are the recipient of the excess money, we need to return that money to the health insurance payer. To speak to someone about an overpayment, please contact the phone number on your letter, and please have your account number handy. If you do not have your letter, click here.

Third Party Liability

We may be investigating a third party liability situation. If you or your dependants were involved in an accident that was the responsibility of another party (another auto insurance carrier, homeowner’s policy, or malpractice lawsuit) you may be in receipt of money that needs to be returned to your health insurance payer to reimburse them for medical costs that they paid up front on your health situation. 

If you want to respond to our third party liability questionnaire or tell us that you were not involved in an accident, please click here.  If you would like to speak to someone, please contact the phone number on your letter/questionnaire. If you do not have your letter/questionnaire handy, please click here.

Coordination of Benefits

We may be investigating to identify if you or your dependants have any other form of health insurance coverage that may be primary to your health insurance carrier. Without knowing this, your health insurance payer could be paying too much on your claim. 

If you would like to report other insurance information or inform us that you do not have other insurance, or if you would like to speak to someone, but you do not have your letter/questionnaire handy, please click here.

If you’re a provider…

Accent works for health insurance companies to help control their costs. We recover overpayments that may be made during the claims payment process. The work that we do helps control healthcare costs.

If you’ve received a letter from us, we may be attempting to recover an overpayment.  The claim identification information and the reason for the overpayment are located on the correspondence you received from Accent. 

Should you need additional information to support the overpayment, please do not hesitate to contact us.