Accent sought to create the next generation of advanced identification and recovery strategy on our client’s portfolios in order to provide maximum efficiencies and returns to our clients. After all, identification and recovery is not just identification and recovery anymore. Accent believes a scientific process can be employed on our client's business to increase efficiencies and savings. 

Integral to the creation of this advancement in collections was the need to hire a new breed of talent that was otherwise unknown in the receivables management industry. Thus, Accent’s Analytic Intelligence Group (AIG) was born.

AIG launched in September 2006. The AIG team consists of a variety of industry expertise that allows the team to analyze virtually every aspect of our clients’ business.  Several team members are published authors of books and journal articles, and are conference speakers in the fields of mathematics, data mining, and consumer behavior.

AIG’s Primary Focus: Scoring and Treatment Strategies

AIG creates proprietary models through which our clients’ account information will be continuously processed. The resulting “scores” ensure optimal account yield, right party contacts, and promises to pay.

After scoring, AIG determines the number and frequency of account contacts. New treatments are analyzed for continuous improvement. Not all treatments work for all clients, and that’s why AIG believes in optimization and the Champion-Challenger approach.

AIG and our Operations department work closely as scored accounts reach the automated dialer system for an established treatment schedule. Our fully automated dialer system provides our recovery specialists with a work-in-progress (WIP) pool that is determined by AIG’s scoring models. These WIP's result in accelerated recoveries to our clients.

Benefits of AIG

AIG’s scoring and treatment scenarios have resulted in enhanced modeling and dialer campaigns for our clients. Other benefits include:

Security Maintenance: Security and confidentiality are of utmost importance to our clients. All of our modeling occurs by highly skilled and well-trained professionals in a secure location.

Maximized liquidation: AIG’s treatment is designed to maximize liquidation by working smarter. By working smarter, recoveries are increased and are more rapidly returned to our clients.

Partnership: By working together with our clients, AIG is able to more intelligently develop proper modeling and treatment scenarios that result in an effective partnership right from the start.