Overpayment Recovery

Accent's recovery approach is regarded as the most effective in the nation, and our ability to recover overpayments is enhanced through our positive relationships with thousands of providers nationwide.

Our proprietary recovery system is geared toward supporting one main objective – recovering money. Accent now recovers money for the nation's largest payers as well as self insured and managed care organizations amounting to hundreds of millions of dollars a year and a lifetime recovery total of over $2,000,000,000.

Our years of experience have resulted in the development of proprietary treatment modeling that assures each overpayment is moved through the recovery process in a way that keeps recoveries high and provider administrative burden low. Accent's expert recovery specialists have the training to interchange the array of collection tools and system customization features that their industry knowledge, experience, and judgment, indicates will result in a successful refund.

Accent offers two recovery service options designed to work seamlessly into a payer's internal processes:

DayOne - The client does not perform any recovery attempts and refers accounts to Accent immediately upon identification.

Traditional - The client performs at least one recovery attempt prior to referring accounts to Accent.

Accent then segments its recovery process into five functions:

Account Packeting - Packets allow Accent to group our clients' overpayments together when initiating recovery attempts. This process streamlines operations, maximizes provider communications, enhances provider relations and allows us to recover more money, faster.
Treatment Modeling - Treatment modeling is the assignation of a specific recovery process for each overpayment that results in the greatest recoveries while keeping common sense and economics in mind. Treatment modeling consists of the application of Accent's 50-State Survey - built in legislative logic that considers state specific rules and regulations affecting timeliness of claim payment, appeals, and recovery.
Provider Preference - Because Accent continually recovers from the same providers, we are able to provide customized account handling and communication. This specialty handling benefits our clients by enhancing their provider networks and increasing the volume and speed of recoveries.
Inventory Assignment and Prioritization - Once overpayments are assigned to a recovery specialist, Accent's system directs the recovery specialist to the accounts they should work first based on the age, balance, and recoverability of the overpayment.
Account Documentation - Accent's system stores all activities that occur on each account, including a summary of verbal recovery attempts. Maintaining records of each activity that occurs during the course of recovery ensures a consistent recovery approach, maintenance of an accurate history of account details, and provides the ability to QA account activity.